MICROMANAGING Supervisors… UGH!
It’s been said that many employees bring joy into the workplace, and others when they leave! The latter part of…
Browsing: People-Smart Leadership Principles
Dealers Want Leadership Training
People-Smart Leadership Principles Imagine a dealership where employees are fully engaged, supervisors inspire loyalty, and turnover is minimal. Customers feel…
Can Interpersonal Skills Be Taught?
Yes, we can learn more effective interpersonal skills despite the fact I’ve had supervisors tell me that it can’t be…
Can Old Dogs Learn New Tricks?
Thanks to Kelly Mathison, also a Dealer Institute trainer, for asking this question – Can Old Dogs Learn New Tricks?…
Are You Consciously or Unconsciously Incompetent?
Self-awareness is a critical topic for employees who strive to be the best performers. We have two self-awareness sets of…
What Dogs Tell Us About Interpersonal Skills
I’ve been asked by a reader of this magazine to write an article about people getting along. The reader said…
Cracking the Mystery of Personal Motivation
What is the difference between employees who are motivated to be elite performers versus those who are not? Inspect the…
Blinded by Your Own Thinking
The tragedy is – all of us are blinded by our own thinking! Unfortunately, there are multiple psychological factors that…
Do I Want to Know What I Don’t Want to Know?
Many of us are inflicted with a terrible disease of thinking – knowing only what I want to know! Is…
Can Money Buy Employee Loyalty?
You ultimately must answer that question for your dealership. But I’m asking you to read this article before you do.…