Parts Turn Rate
Top Metrics to Watch While many dealers focus on top-line sales and gross margins,…
Browsing: Top Metrics To Watch
Your frontline is critical to customer retention
Top Metrics to Watch Your customers may interact with your front-line parts and service people…
Your dealership showroom – through your customer’s eyes
Top Metric to Watch Equipment dealership showrooms have come a long way in the past…
Understanding Productivity and Efficiency
Top Metrics to Watch Service financial and performance tracking can be confusing for service managers…
Contribution Margin / Aftermarket Absorption
Top Metrics to Watch We know that the daily operation of the dealership requires…
Do your managers and staff think like owners?
Top Metrics to Watch At a dealership, just like any business, there are two critical…
Aftermarket Management
Top Metrics to Watch Keep your eye on the ball When it comes to parts…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor…
Identifying and developing your bench strength
Top Metrics to Watch In this issue of Western Equipment Dealer/Canadian Equipment Dealer, my colleague…
Can your dealership compete with Google, Amazon or YouTube?
Top Metrics To Watch Over the past number of years, parts and service managers who…