Make Your Showroom Count
My first job was working at a furniture store in a small rural community. At the young age of 16,…
Browsing: Top Metrics To Watch
The Dangers of Over Managing Work in Process
Top Metrics To Watch Knowing how well your service department is performing in terms of issuing invoices for the work…
The Best Marketing Plans Include a Phone Call
The options are limitless for our customers in today’s marketplace. Their buying habits, how they shop, and the methods used…
Developing a Parts Product Specialist
Your shop is full of training opportunities for both new and experienced parts staff. Creating a plan that encourages a…
Where did the Time Go?
Everyone can relate to getting to the end of the week and wondering, “Where did the time go?” You can…
The Right Job, The Right Tech, The Right Time
Keeping your shop full for 12 months a year is challenging for every service department. We are constantly adjusting to…
How service managers can create better systems and save time
Service managers how do we get more hours per day? The answer is that we can’t can we? How can…
Reactive, Proactive, or Predictive: Which One Describes Your Dealership?
I truly believe that most of our dealerships operate in the reactive and somewhat in the proactive areas and only…
Parts and Service Inventory – Same? Similar? Not even close!
Year-end is when most parts departments dread the AWFUL, TERRIBLE and DIRTY task of completing a parts inventory count. When…
Parts department demands – external and internal
Top Metrics to Watch How does your dealership provide the level of product knowledge and training that parts personnel need…