Dealers Want Leadership Training
People-Smart Leadership Principles Imagine a dealership where employees are fully engaged, supervisors inspire loyalty, and turnover is minimal. Customers feel…
Browsing: Leadership
Can Interpersonal Skills Be Taught?
Yes, we can learn more effective interpersonal skills despite the fact I’ve had supervisors tell me that it can’t be…
Hostage Negotiation: A Barrier to Organizational Growth
I’ve always been fascinated by hostage negotiation scenes in crime dramas. There’s something uniquely captivating about a negotiator finding just…
Enhancing Risk Management Through Leadership
In the equipment dealer industry, there is plenty to consider when it comes to setting the stage for solid risk…
Are You Consciously or Unconsciously Incompetent?
Self-awareness is a critical topic for employees who strive to be the best performers. We have two self-awareness sets of…
Driving Success: The Power of Culture
Organizational culture is a critical element that profoundly impacts the environment and dynamics within any company. It consists of shared…
Passive and actively managed funds – two different approaches to investing
Passive and actively managed funds are two different approaches to investing in the financial markets, particularly in the context of…
Blinded by Your Own Thinking
The tragedy is – all of us are blinded by our own thinking! Unfortunately, there are multiple psychological factors that…
Do I Want to Know What I Don’t Want to Know?
Many of us are inflicted with a terrible disease of thinking – knowing only what I want to know! Is…
Creating Transformational Customer Service [Webinar]
Presented by Larry Cole, Ph.D., Consultant at the Dealer Institute Get specific ideas on how to train staff on customer…