We make our culture and our culture makes us
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…
Browsing: Equipment Dealer
Oklahoma Right To Repair Bill Dead, Transportation Bill Moving Forward
March 15, 2021 – Legislative Update Right to Repair bill: HB 1011 Last week marked the crossover deadline in the…
Legislative Landscape Canada – March 2021
I’m John Schmeiser, CEO for the Western Equipment Dealers Association. Welcome to this edition of Legislative Landscape. For this…
You only have 24 hours
People-Smart Leadership Principles As many of you know, time is one of our most precious and expensive resources. Calculate how…
Dress for Success – What Image is Your Staff Portraying to the Customer
Wardrobe still makes an impression. It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
Putting Training To Work – White Paper
Download Full White Paper Click Here INTRODUCTION The Western Equipment Dealers Association (WEDA) completed a Workforce Study in December…
2021 Legislative Landscape
With a new administration and balance of power in D.C. along with high turnover at state legislatures coming out of…
Legislative Landscape February 2021 – Canada
I’m John Schmeiser, CEO for the Western Equipment Dealers Association. Welcome to this edition of Legislative Landscape. For…