Parts Turn Rate
Top Metrics to Watch While many dealers focus on top-line sales and gross margins, turnover rates and the impact…
Browsing: Dealer Institute
Psychologically Speaking: Why Are Customers Loyal To Your Dealership?
The Dealer Institute has been completing research to answer this very question. Learn more about the answer to these…
Avoiding the tragedies of leadership
People-Smart Leadership Principles All of us have the potential to be better tomorrow than what we are today, but that…
Dealer peer groups exchange information
It’s Just Good Business So, what’s the big deal? Having been privy to many dealers’ thoughts and beliefs about peer…
What would you do if you knew what customers want from you?
People-Smart Leadership Series – WEDA’s Dealer Institute has started a research project to further understand the psychological motivators that contribute…
Experience Plus a Solid Growth Plan Equals Success
Western Tractor is deeply rooted in southern Alberta In this age of mergers and acquisitions, farm equipment dealerships have had…
The Family Business: Fun or dysFUNctional?
Smart-People Leadership Principles Family issues sabotaging effective business practices came at me from many directions. Let me share with…
Your frontline is critical to customer retention
Top Metrics to Watch Your customers may interact with your front-line parts and service people five to 10 times more…
Cult Leaders Tell Us About Leadership
People-Smart Leadership Principles The Psychology Today published a fascinating article about the recruiting tactics of groups, one of which was…
How are you evaluating trades? What Valuation Influence Study Revealed
It’s Just Good Business When assigning wholesale values to possible trades, what sources have the greatest and least influence on…