(Kansas City, MO) — The equipment dealer landscape has changed permanently. Margin compression, inventory imbalance, rising labor costs, consolidation pressure, and…
It’s been said that many employees bring joy into the workplace, and others when they leave! The latter part of…
Firstly, I want to wish happiness and health to Kim in his retirement. Kim served dealers and the industry for…
Kansas City, MO (October 10, 2025) — The North American Equipment Dealers Association (NAEDA) is proud to announce the addition…
Top Metrics To Watch Knowing how well your service department is performing in terms of issuing invoices for the work…
People-Smart Leadership Principles Imagine a dealership where employees are fully engaged, supervisors inspire loyalty, and turnover is minimal. Customers feel…
Last fall, I wrote an article titled “Here We Go Again”. It referred to the direction we were heading regarding…
Organizational culture is a critical element that profoundly impacts the environment and dynamics within any company. It consists of shared…
Your shop is full of training opportunities for both new and experienced parts staff. Creating a plan that encourages a…
I’ve been asked by a reader of this magazine to write an article about people getting along. The reader said…