Measuring the impact of technical skills training is relatively easy compared to measuring the impact of people skills. Many people refer to people-skills as “soft-skills” and put little importance on people-skills that play a large role in your dealerships success. But how can people-skills training be measured?
In this webinar, you will learn the four different levels of measuring people-skills training, what you can do to obtain a better ROI on your investment to offer people-skills training, and an accountability process to ensure there is a transfer of training for people-skill training as there is for technical skill training to the workplace. Learn more about Dealer Institute Training and Consulting https://www.dealerinstitute.org/
This webinar is brought to you by Farm Equipment and North American Equipment Dealers Association (NAEDA).
