Feedback is a gift
People-Smart Leadership Principles This title is not an oxymoron. I’m writing this article for two critical reasons: First, feedback is…
Yearly Archives: 2021
Data and Technology: Managing Risk and Customer Expectations in a Changing Legal Environment
Technology and the ability to collect and use data have created exciting opportunities for both dealers and customers. But…
Aftermarket Management
Top Metrics to Watch Keep your eye on the ball When it comes to parts and service departments, there is…
Don’t cash that check
Better Business Bureau issues scam warning Editor’s Note: While credit cards remain the payment of choice for many retail customers,…
The elephant in the room
What is large, scary, and has the ability to crush you? If you said elephant, you’re not wrong, but, for…
Navigating the workplace impact of evolving State marijuana legislation
WEDA Legal Notes by Lance Formwalt Since the first medical marijuana laws were passed in the latter half of the…
Beneficiary Designations
A quick review of the two types We have discussed in the past the importance of designations, but I thought…
TreadSure App – Dawson Tire & Wheel
Listen in to Mike Kraemer’s interview with Eric MacPherson, CEO of Dawson Tire & Wheel as they discuss how…
Know when to fold ’em
It’s Just Good Business “I just don’t know what to do.” This is a common comment from the calls we…
We make our culture and our culture makes us
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…