We gambled and lost twice
It’s Just Good Business Now, do we cash out or stay in? “Are you nuts?” That was the reaction…
Yearly Archives: 2021
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
Taking Care of Business – Texarkana Tractor
Employees credited for Texarkana Tractor’s growth by Lynn Grooms Growing and sustaining a successful dealership requires many elements. The most…
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
Putting Training To Work – White Paper
Download Full White Paper Click Here INTRODUCTION The Western Equipment Dealers Association (WEDA) completed a Workforce Study in December…
Tax and selling to out-of-state customers
WEDA Legal Notes by Lance Formwalt A new sheriff is coming to town If your dealership is located close to…
Say yes to your dress
Wardrobe still makes an impression It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how employees…
5 key areas that separate average and great dealerships
It’s Just Good Business Gordon Ramsay of the television show Kitchen Nightmares exposes some of the worst restaurant practices, leadership…
2021 Legislative Landscape
With a new administration and balance of power in D.C. along with high turnover at state legislatures coming out of…
How to determine the value of your business
It begins with planning Everyone knows there are fewer customers and fewer dealers – both are getting bigger and mergers/acquisitions…