Importance of a Total Dealership Approach
Dealer Institute Trainer Kelly Mathison discusses the importance of a total dealership approach when training.…
Browsing: Service
Parts and Service Inventory – Same? Similar? Not even close!
Year-end is when most parts departments dread the AWFUL, TERRIBLE and DIRTY task of completing…
OPE Dealer Ushers in “New Era of Excellence”
Taking Care of Business When Dale and Christy Hughes purchased Lawn Care Equipment Company, their…
How Top Performers Increase Sales by Providing an Exceptional Customer Experience [Webinar]
Parts and service employees who are considered top performers in the equipment industry don’t achieve…
Parts department demands – external and internal
Top Metrics to Watch How does your dealership provide the level of product knowledge and…
DIS, Leading The Industry In Technology-Based Solutions
In this episode of WEDA Connect, host Mike Kraemer speaks with Shane Waldemar,…
Your dealership showroom – through your customer’s eyes
Top Metric to Watch Equipment dealership showrooms have come a long way in the past…
Understanding Productivity and Efficiency
Top Metrics to Watch Service financial and performance tracking can be confusing for service managers…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor…
Identifying and developing your bench strength
Top Metrics to Watch In this issue of Western Equipment Dealer/Canadian Equipment Dealer, my colleague…