How to explain basic financials to new managers
Top Metrics to Watch Understanding basic financials is a common challenge faced by newly hired managers, whether you promote from…
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Improving the customer experience in your dealership
You know what you provide to your customers – focus on how you provide it. Dealerships that prioritize the customer…
You only have 24 hours
People-Smart Leadership Principles As many of you know, time is one of our most precious and expensive resources. Calculate how…
Bucket Theory
Review why you save and how you save Hello everyone. As we enter the back half of 2018, I thought…
Dress for Success – What Image is Your Staff Portraying to the Customer
Wardrobe still makes an impression. It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how…
Good Reasons…
To have a drug- and alcohol-free workplace program In its simplest form, managed care describes a variety of techniques that,…
We gambled and lost twice
It’s Just Good Business Now, do we cash out or stay in? “Are you nuts?” That was the reaction…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
Taking Care of Business – Texarkana Tractor
Employees credited for Texarkana Tractor’s growth by Lynn Grooms Growing and sustaining a successful dealership requires many elements. The most…
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…