Your dealership showroom – through your customer’s eyes
Top Metric to Watch Equipment dealership showrooms have come a long way in the past 15 years. During the most…
Browsing: Training
Corporate Accountability: FACT or FICTION?
People-Smart Leadership Principles Corporate accountability is a FACT when monitoring the technical performance of the dealership, but mostly FICTION when…
Understanding Productivity and Efficiency
Top Metrics to Watch Service financial and performance tracking can be confusing for service managers and technicians. Some systems use…
Surviving in a Toxic Family Work Environment
People-Smart Leadership Principles Let’s begin by stating that the senior leaders of a dealership are responsible for creating a workplace…
Some people are accident prone
People-Smart Leadership Principle Are employees psychologically accident-prone? That question was raised in an article by Federated loss control specialist…
Recent survey about workforce development reveals challenges
From the CEO’s Desk In this and the previous edition of Western Equipment Dealer, you will see some in-depth…
Contribution Margin / Aftermarket Absorption
Top Metrics to Watch We know that the daily operation of the dealership requires a steady flow of cash.…
Do your managers and staff think like owners?
Top Metrics to Watch At a dealership, just like any business, there are two critical things required to survive: turn…
Doing what we’ve always done and expecting a different result
People-Smart Leadership Principles You will recognize the title of this article is the popular definition for insanity. Surely that definition…
Feedback is a gift
People-Smart Leadership Principles This title is not an oxymoron. I’m writing this article for two critical reasons: First, feedback is…