Importance of a Total Dealership Approach
Dealer Institute Trainer Kelly Mathison discusses the importance of a total dealership approach when training. ABOUT DEALER INSTITUTE The Dealer…
Browsing: Kelly Mathison
Aftermarket Departments See Positive Trends in 2021
We know the past 24 months have been challenging to say the least. There have been pandemic lockdowns, restrictions, supply…
Creating a Service Labor Budget
Top Metrics to Watch Many dealers start their budget process at this time of year. Service departments are unique because…
Parts Turn Rate
Top Metrics to Watch While many dealers focus on top-line sales and gross margins, turnover rates and the impact…
Your frontline is critical to customer retention
Top Metrics to Watch Your customers may interact with your front-line parts and service people five to 10 times more…
Your dealership showroom – through your customer’s eyes
Top Metric to Watch Equipment dealership showrooms have come a long way in the past 15 years. During the most…
Understanding Productivity and Efficiency
Top Metrics to Watch Service financial and performance tracking can be confusing for service managers and technicians. Some systems use…
Contribution Margin / Aftermarket Absorption
Top Metrics to Watch We know that the daily operation of the dealership requires a steady flow of cash.…
Do your managers and staff think like owners?
Top Metrics to Watch At a dealership, just like any business, there are two critical things required to survive: turn…
Aftermarket Management
Top Metrics to Watch Keep your eye on the ball When it comes to parts and service departments, there is…