Aftermarket Management
Top Metrics to Watch Keep your eye on the ball When it comes to parts and service departments, there is…
Browsing: Consulting
Don’t cash that check
Better Business Bureau issues scam warning Editor’s Note: While credit cards remain the payment of choice for many retail customers,…
Know when to fold ’em
It’s Just Good Business “I just don’t know what to do.” This is a common comment from the calls we…
We make our culture and our culture makes us
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…
How to explain basic financials to new managers
Top Metrics to Watch Understanding basic financials is a common challenge faced by newly hired managers, whether you promote from…
Improving the customer experience in your dealership
You know what you provide to your customers – focus on how you provide it. Dealerships that prioritize the customer…
You only have 24 hours
People-Smart Leadership Principles As many of you know, time is one of our most precious and expensive resources. Calculate how…
We gambled and lost twice
It’s Just Good Business Now, do we cash out or stay in? “Are you nuts?” That was the reaction…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…