We make our culture and our culture makes us
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…
Browsing: ag dealer
Oklahoma Right To Repair Bill Dead, Transportation Bill Moving Forward
March 15, 2021 – Legislative Update Right to Repair bill: HB 1011 Last week marked the crossover deadline in the…
Legislative Landscape Canada – March 2021
I’m John Schmeiser, CEO for the Western Equipment Dealers Association. Welcome to this edition of Legislative Landscape. For this…
You only have 24 hours
People-Smart Leadership Principles As many of you know, time is one of our most precious and expensive resources. Calculate how…
Bucket Theory
Review why you save and how you save Hello everyone. As we enter the back half of 2018, I thought…
Dress for Success – What Image is Your Staff Portraying to the Customer
Wardrobe still makes an impression. It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how…
Laying a foundation
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
2021 Legislative Landscape
With a new administration and balance of power in D.C. along with high turnover at state legislatures coming out of…
WEDA Connect: Workforce Development Survey Part 1-3
Association CEO John Schmeiser reacts to what the survey revealed in this three-part series. The Western Equipment Dealers Association conducted…