We make our culture and our culture makes us
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…
People-Smart Leadership Principles Imagine learning about your dealership’s culture from a Koi, a red-gold carp. The ultimate size (and sometimes…
March 15, 2021 – Legislative Update Right to Repair bill: HB 1011 Last week marked the crossover deadline in the…
I’m John Schmeiser, CEO for the Western Equipment Dealers Association. Welcome to this edition of Legislative Landscape. For this…
People-Smart Leadership Principles As many of you know, time is one of our most precious and expensive resources. Calculate how…
Review why you save and how you save Hello everyone. As we enter the back half of 2018, I thought…
Wardrobe still makes an impression. It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how…
Top Metrics to Watch Creating and hitting service department labor budgets Creating a service labor budget can be a stressful…
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
With a new administration and balance of power in D.C. along with high turnover at state legislatures coming out of…
Association CEO John Schmeiser reacts to what the survey revealed in this three-part series. The Western Equipment Dealers Association conducted…