Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
Author jeremy
Putting Training To Work – White Paper
Download Full White Paper Click Here INTRODUCTION The Western Equipment Dealers Association (WEDA) completed a Workforce Study in December…
Tax and selling to out-of-state customers
WEDA Legal Notes by Lance Formwalt A new sheriff is coming to town If your dealership is located close to…
Say yes to your dress
Wardrobe still makes an impression It’s unlikely customers who visit equipment dealerships will conduct a red-carpet review of how employees…
5 key areas that separate average and great dealerships
It’s Just Good Business Gordon Ramsay of the television show Kitchen Nightmares exposes some of the worst restaurant practices, leadership…
2021 Legislative Landscape
With a new administration and balance of power in D.C. along with high turnover at state legislatures coming out of…
How to determine the value of your business
It begins with planning Everyone knows there are fewer customers and fewer dealers – both are getting bigger and mergers/acquisitions…
Legislative Landscape February 2021 – Canada
I’m John Schmeiser, CEO for the Western Equipment Dealers Association. Welcome to this edition of Legislative Landscape. For…
WEDA Connect: Workforce Development Survey Part 1-3
Association CEO John Schmeiser reacts to what the survey revealed in this three-part series. The Western Equipment Dealers Association conducted…
WEDA Announces 2020 “Dealer of the Year” Recipient
The Western Equipment Dealers Association is pleased to announce that Harold Chapman Jr. of Crown Power & Equipment is WEDA’s…