How Top Performers Increase Sales by Providing an Exceptional Customer Experience [Webinar]
Parts and service employees who are considered top performers in the equipment industry don’t achieve their lofty status by doing…
Browsing: Jim Facente
Customer Service vs. Customer Experience
What’s the difference? Many believe customer service and customer experience are the same thing. But when you consider what they…
De-Escalation Strategies for Dealing with Upset Customers
How to keep the pot from boiling over Editor’s note: Depending on your news source, there seems to be a…
Make A Customer, Not A Sale — A New Way To Look At Customer Service [Webinar]
Selling can be difficult but it can be easy, fun, and rewarding with the right approach. Too many salespeople focus…