Register today for Transformational Customer Service Training on March 4, 2021
In this one-day course, dealership personnel learn how to
increase overall customer satisfaction which, in turn, grows the
dealership. You will learn the essential customer service
systems to manage the employee-customer interactions that
increase dealership loyalty.
This course is designed to introduce the comprehensive elements of the customer service culture. Transformational customer service has three elements:
1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems
