Transformational Customer Service Training December 10, 2020

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Register today for Transformational Customer Service Training on December 10, 2020

In this one-day course, dealership personnel learn how to
increase overall customer satisfaction which, in turn, grows the
dealership. You will learn the essential customer service
systems to manage the employee-customer interactions that
increase dealership loyalty.

This course is designed to introduce the comprehensive elements of the customer service culture.  Transformational customer service has three elements:

1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems

 

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