Service Counter Sales Training Courses
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.
- Customer Service
- Departmental Profitability
- Value-Added Service Sales
- Phone Skills
- Time Management
- Conflict Resolution