Service Counter Sales Training Courses
Overview:
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.
Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.
- Customer Service
- Departmental Profitability
- Value-Added Service Sales
- Phone Skills
- Time Management
- Conflict Resolution
